REPLACE SAMSUNG GALAXY NOTE 7
After reports that some Samsung Galaxy Note 7
devices have been catching fire, Samsung has decided to immediately stop salesall over the world and recall any device that has been bought so far.
Additionally, the US government has initiated an official Note 7 recall, which
will affect approximately 1 million devices.
So if you've just got your hands on the new smart
phone, read on to find out how you can replace your Samsung Galaxy Note 7.
Although so far it appears that only 92 devices
have been affected - said by AndroidCentral.com, Samsung has deemed the risks high enough to start a costly
global recall, so we'd highly recommend you return your Note 7 for a
replacement or a refund.
UK should ring Samsung's customer service team or
visit their website Samsung.com, and they will take you through the process of
returning your Galaxy Note 7 for a replacement.
Samsung has confirmed that mobile networks and
operators which have already dispatched devices will begin to contact UK
customers to arrange returns from September 19.
You can also start a live chat on Samsung'ssupport website to talk to someone immediately.
If you bought the Samsung Galaxy Note 7 in a store
and are concerned you can take it back there for more advice.
Samsung will also be launching websites that let
you enter in your device's IMEI number (found in Settings > About Phone) to
find out if your Note 7 needs replacing.
These are the pictures of a blown Note7
US exchange program
Samsung has outlined a Galaxy Note 7 exchange program in the US, saying it will replace phones with either a new Galaxy Note
7 or a Galaxy S7 Edge and replacement of any Note 7 accessories. The company is
also offering customers a $25 gift card or credit off their carrier bill.
Samsung will replace the Note 7 as on 21st
of September in US.
To begin the exchange process, head to the store
where you bought your Note 7, or call 1-800-SAMSUNG. While it's good Samsung is
acting quickly to exchange phones, the US government is reportedly wary of its
efforts as the company didn't go through an official route to initiate the
recall.
While this program is for US customers, we should
hear about Samsung's exchange programs for the rest of the world soon.
UK exchange program
Samsung has also outlined the process forreplacing your Samsung Galaxy Note 7 in the UK. If you bought it from the
Samsung online store, contact the support team at support@samsungukshop.com.
If you bought a Galaxy Note 7 from Carphone
Warehouse contact their support phone line on 0370 111 6565.
You can also ring up your network operator for
replacing your Note 7. For EE dial 150 from your mobile. Vodafone customers
should dial 191, and Three customers dial 333.
If you're on a contract with O2 dial 202, and if
you're on a pay as you go deal, ring 4445 from your handset.
Samsung has said that the exchange of units will
begin from September 19, and they encourage anyone with a Galaxy Note 7 to take
advantage of the UK Galaxy Note 7 exchange program.
Now that September 19 has passed, Samsung has gone
into more depth about the UK and European recall of Galaxy Note 7 devices.
A new software update will be released from
September 20 that will limit the battery in pre-ordered Note 7 devices in
Europe to 60% charge. This will reduce the risk of devices catching fire, as
well as encourage owners to trade in their Note 7 for a new version.
Samsung will also launch a webpage (which has yet
to go live) that will allow Note 7 customers to enter in their device's IMEI
number, which will tell them if their device needs replacing. The IMEI number
can be found by going into Settings > About Phone.
Consumers should immediately stop using and power
down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet
or Samsung.com where you purchased your device to receive free of charge a new
Galaxy Note7 with a different battery, a refund or a new replacement device. Go
to www.samsung.com for more details.
Source: Techradar.com
